Frequently Asked Questions
Everything you need to know about D.I.D / DirtStar apparel and services.
What is the standard shipping time for orders?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take up to 14 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal.
Are your products true to size?
Our apparel generally follows a standard athletic fit. We recommend checking the detailed size chart available on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my DirtStar garments?
To preserve the quality of the fabric and prints, we recommend machine washing cold with like colors and hanging to dry or using a low heat setting in the dryer.